Feroz Hayat Khan
Feroz Hayat Khan is the Director and Principal Consultant for Blankskript Consultants. He started off his career as an engineer for Sarawak Energy Berhad (SEB) – a public utility company for Sarawak, Malaysia. After the first 4 years of his early career, he became the Division Head for Kuching Regional Office and within 2 years he was promoted as a Station Head cum Senior Engineer for Bintulu and Miri Retail Department, making him one of the youngest engineers in the company to be promoted to a senior position.
Having more than 10 years of professional experience in Sarawak Energy Berhad (SEB), Feroz has led more than 60 employees encompassing several main business functions including Customer Engagement, Loss Mitigation and Retail Operations. With regard to loss mitigation, his team has successfully achieved revenue loss recovery of 138% from the target set by the company for Miri Region in financial year 2015, 130% in financial year 2016, and 102% in financial year 2017. The team under his leadership also succeeded in minimizing Sarawak Energy’s non-technical losses for Miri Region at 3.07% lower than the target percentage set by the company in financial year 2017, which equated additional cost-savings of approx. RM37mil.
Feroz has gained vast experiences in managing an extensive workforce across multiple management roles, chiefly strategic management, operations management, and process enhancement. Hence, he showed success in acquiring unrivalled expertise in the areas of competency development when he created his very own Business-driven Competency Assurance (BudCA) framework which is being adopted organization-wide by SEB's main subsidiary - Syarikat SESCO Berhad (SESCO). By using BudCA, he has worked with the CEO, Vice Presidents, and Subject-Matter-Experts (SMEs) of SESCO to develop the competency model, elements and the corresponding descriptors for their major departments, namely, Transmission, Distribution, Grid System Operations, Service Excellence & Communication, and Retail Department.
Feroz is also a business coach for one of the most successful startups in Sarawak i.e. Thirst Milkshake which saw tremendous growth from a small roadside stall business to a successful mall kiosk. In addition, he has lectured in University Putra Malaysia (UPM) Bintulu Campus on the areas of business, marketing, and communication. In the areas of management training, despite being one of the youngest trainers in Sarawak, he has worked with several key clients for their enhancement programmes such as the Leadership Institute of Sarawak Civil Service (LISCS), Land Custody and Development Authority (LCDA), Tabung Ekonomi Gagasan Anak Bumiputera Sarawak (TEGAS), Angkatan Zaman Mansang (AZAM) Sarawak, University Malaysia Sarawak (UNIMAS), SEGi College Sarawak, PTPL College Sarawak, and local secondary schools, namely SM Sains Kuching, St. Teresa Kuching, and SMK Bandar Kuching No. 2.
Feroz holds a Master of Business Administration (MBA) from University of Malaysia Sarawak and a Bachelor of Engineering from University of Technology Malaysia, majoring in Electrical & Electronics. He is a Certified Pembangunan Sumber Manusia Berhad (PSMB) Trainer and holds a Certificate in Coaching and Mentoring from the Institute of Leadership & Management (ILM), UK.
Having more than 10 years of professional experience in Sarawak Energy Berhad (SEB), Feroz has led more than 60 employees encompassing several main business functions including Customer Engagement, Loss Mitigation and Retail Operations. With regard to loss mitigation, his team has successfully achieved revenue loss recovery of 138% from the target set by the company for Miri Region in financial year 2015, 130% in financial year 2016, and 102% in financial year 2017. The team under his leadership also succeeded in minimizing Sarawak Energy’s non-technical losses for Miri Region at 3.07% lower than the target percentage set by the company in financial year 2017, which equated additional cost-savings of approx. RM37mil.
Feroz has gained vast experiences in managing an extensive workforce across multiple management roles, chiefly strategic management, operations management, and process enhancement. Hence, he showed success in acquiring unrivalled expertise in the areas of competency development when he created his very own Business-driven Competency Assurance (BudCA) framework which is being adopted organization-wide by SEB's main subsidiary - Syarikat SESCO Berhad (SESCO). By using BudCA, he has worked with the CEO, Vice Presidents, and Subject-Matter-Experts (SMEs) of SESCO to develop the competency model, elements and the corresponding descriptors for their major departments, namely, Transmission, Distribution, Grid System Operations, Service Excellence & Communication, and Retail Department.
Feroz is also a business coach for one of the most successful startups in Sarawak i.e. Thirst Milkshake which saw tremendous growth from a small roadside stall business to a successful mall kiosk. In addition, he has lectured in University Putra Malaysia (UPM) Bintulu Campus on the areas of business, marketing, and communication. In the areas of management training, despite being one of the youngest trainers in Sarawak, he has worked with several key clients for their enhancement programmes such as the Leadership Institute of Sarawak Civil Service (LISCS), Land Custody and Development Authority (LCDA), Tabung Ekonomi Gagasan Anak Bumiputera Sarawak (TEGAS), Angkatan Zaman Mansang (AZAM) Sarawak, University Malaysia Sarawak (UNIMAS), SEGi College Sarawak, PTPL College Sarawak, and local secondary schools, namely SM Sains Kuching, St. Teresa Kuching, and SMK Bandar Kuching No. 2.
Feroz holds a Master of Business Administration (MBA) from University of Malaysia Sarawak and a Bachelor of Engineering from University of Technology Malaysia, majoring in Electrical & Electronics. He is a Certified Pembangunan Sumber Manusia Berhad (PSMB) Trainer and holds a Certificate in Coaching and Mentoring from the Institute of Leadership & Management (ILM), UK.